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Company Control Tower

Company Control Tower

The executive operations board for Company Administrators. Learn how to monitor company-wide shipments, reassign workflows, manage team members, and resolve bottlenecks.

Administrator Role Required

The Company Control Tower is gated strictly to verified Company Administrators. Standard employee accounts cannot access this menu or view company-wide data.

To access your control tower, click on the Control Tower shortcut in the top right header menu, or expand the myCall mega-menu and select Company Control Tower under your username profile column.

The Corporate Status Banner

Upon landing, you are greeted by the Corporate Overview banner. This card serves as your business identifier and displays your company's global registration code, tax residence country, and transactional clearing currency.

Most importantly, it performs a real-time sweep of all active shipments to verify if any operational bottlenecks exist that could stall cargo delivery.

Corporate Overview

Trade Corp Ltd (TC-NBO-01)

Country: South Africa · Currency: USD

✓ Operations Secure KYC: VERIFIED

The Control Tower features an automated, non-invasive sweep of all active shipments to highlight critical documentation or payment holds. If an employee misses an action item, the system flags the booking with an amber/red warning badge.

Common Operational Blockers:

  • ⚠️
    1. Shipping Instructions (SI) Missing:

    The cargo is confirmed, but your team has not submitted the loading description, packing list, or commercial invoice. This blocks custom manifest filing.

  • ⚠️
    2. Bill of Lading (BL) Draft Pending:

    CALL has uploaded the draft B/L. Your operator must review, amend, or approve the draft before the final release can be authorized.

  • ⚠️
    3. Outstanding Invoices:

    Payment receipts or transfer copies are missing past the invoice due date, blocking Telex or Original document releases.

Operational Alerts
BK-SHG-MOM-10492 SI Missing
BK-NGB-LAX-09281 BL Pending

Reassigning Workflow Ownership

If an employee is out of office, leaves the company, or falls behind on key milestones, the Company Administrator can utilize the "Delegate Task" override function.

Reassigning a shipment immediately transfers active editing access and document submission controls to the selected colleague. The previous operator retains a read-only historical copy for their records, and the new owner receives a real-time notification containing booking coordinates.

  1. Locate the target booking in the table.
  2. Click the blue 🔄 Delegate Task button in the actions column.
  3. Select the new owner from your active company colleague dropdown list.
  4. Click Delegate Shipment. Access levels update instantly.
Delegate Workflow Panel
Shipment Reference BK-SHG-MOM-10492
Current Owner David Nkolo

As the Company Administrator, you possess master control over which employees can connect to your company and see active shipping files.

Directory Operations:

  • A. Access Approvals: Any employee who registers using your company's Tax ID is placed in a "Pending Approval" state. You must verify their registration in the Team Management tab and approve them before they can see company shipments.
  • B. Revoking Access: If an employee leaves your organization, click the Revoke Access action. This immediately soft-deletes their platform privileges, preventing any subsequent logins while keeping all related quotes, bookings, and invoices untouched in your company archives.
  • C. Transferring Admin: Promote another colleague to Company Admin. Warning: Transferring Admin rights demotes your current account to standard user privileges instantly.
David Nkolo david@tradecorp.com
Sarah Jenkins sarah@tradecorp.com

To resolve "Filter Amnesia" (the confusion caused when filters stay active across pages), the Control Tower separates operations into five distinct tabs. Each tab features fractional metric counters indicating both filtered results and overall company totals.

Consolidated Tabs & Scopes:

  • 1. All Shipments Tab: Displays all active maritime and air files. Advanced filters let you search by booking number, container ID, assigned Operator, or Operational Bottlenecks.
  • 2. Invoices Tab: Aggregates all billing lines. Default filters scope active unpaid liabilities first, allowing you to monitor company payment statuses and due-date limits.
  • 3. Team Quotes Tab: Displays price estimations initiated by any team employee. Allows sorting by lowest price rates or sailing ETD parameters.
  • 4. Support & Disputes Tab: Reviews active disputes, cancellations, and cargo claims filed across all departments.
🚢 All Shipments (12) 💵 Invoices (2) 📋 Team Quotes (8)

Interactive metrics display active filtered subsets (e.g. 5 / 12) if filters are applied, preventing system amnesia.

Save these resources to train your team or keep as a reference manual.

Control Tower SOP Manual

PDF Document

The complete administrative standard operating procedure. Best for team managers and supervisors.

Download PDF

Admin Training Presentation

PowerPoint (PPTX) Document

Editable slides for training managers. Customize this deck for your internal team workshops.

Download PPTX