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Company Essentials
Guides on how to use the ChinAfrika Platform, account management, and standard procedures.
Company Essentials
Guides on how to use the ChinAfrika Platform, account management, and standard procedures.
Interactive Platform Tutorials
Step-by-step interactive guides on how to use the ChinAfrika dashboard, from requesting a quote to tracking cargo.
Invoicing and Payment: How It Works at CALL
A transparent look at our billing cycles, accepted payment methods, and what each charge on your invoice represents
What We Handles — and What We Don't
Not sure what your freight forwarder is actually responsible for? Here's a straight breakdown of what ChinAfrika manages on your behalf — and what it doesn't.
Instant Freight Quote from China to Africa
Getting a freight quote from China to Africa doesn't need to take days. Here's exactly how to request FCL or LCL pricing on the ChinAfrika platform — and what to have ready before you start.
Your First China–Africa Booking
New to ChinAfrika? Here's every step between accepting a freight quote and your container leaving port — booking confirmation, Shipping Order, cut-off dates, and what we need from you along the way.
Standard Operating Procedures (SOP) for Claims
A practical, transparent guide to reporting, documenting, and resolving cargo claims for China–Africa ocean and air shipments.