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Knowledge Base

Standard Operating Procedures (SOP) for Claims

A practical, transparent guide to reporting, documenting, and resolving cargo claims for China–Africa ocean and air shipments.

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Knowledge Base

Invoicing and Payment: How It Works at CALL

A transparent look at our billing cycles, accepted payment methods, and what each charge on your invoice represents

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Knowledge Base

What We Handles — and What We Don't

Not sure what your freight forwarder is actually responsible for? Here's a straight breakdown of what ChinAfrika manages on your behalf — and what it doesn't.

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Knowledge Base

Your First China–Africa Booking

New to ChinAfrika? Here's every step between accepting a freight quote and your container leaving port — booking confirmation, Shipping Order, cut-off dates, and what we need from you along the way.

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Knowledge Base

Instant Freight Quote from China to Africa

Getting a freight quote from China to Africa doesn't need to take days. Here's exactly how to request FCL or LCL pricing on the ChinAfrika platform — and what to have ready before you start.

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