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Knowledge Base

Standard Operating Procedures (SOP) for Claims

A practical, transparent guide to reporting, documenting, and resolving cargo claims for China–Africa ocean and air shipments.

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Knowledge Base

45 Days. 9 Stages. One Shipment. No Surprises!!!

The complete China-to-Africa freight timeline every importer needs to understand before booking

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Knowledge Base

Document Checklist for China–Africa Exports

A practical two‑layer checklist that shows exactly which documents your China–Africa shipment needs — from universal paperwork like invoices and Bills of Lading to country‑specific certificates such as ECTN, Form M, SONCAP, and PVoC. Learn why two identical shipments can clear in 3 days or get stuck for 3 weeks, and how to confirm every requirement before the vessel departs China.

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Knowledge Base

When Chinese Holidays Hit Your Supply Chain

Chinese factory closures hit African importers harder and earlier than most realize. Here's a practical planning calendar for every major Chinese holiday shutdown — and what to book before each one.

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Knowledge Base

Invoicing and Payment: How It Works at CALL

A transparent look at our billing cycles, accepted payment methods, and what each charge on your invoice represents

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Knowledge Base

What's Exactly On Your Freight Invoice

A line-by-line breakdown of ocean freight, surcharges, and local charges that make up your final shipping cost

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